Contents
Issue:
For single-user authentication with a stand-alone license with Autodesk software, reset the activation for the following scenarios:
- When the product does not start.
- When the product cannot be activated.
- When repeated messages appear during activation of the product, such as:
Error 0015.111 Error 0015.301
Error: “Invalid Serial Number” (Stand-Alone Activation).
Causes:
A subscription license needs to be renewed at regular intervals (e.g., monthly, quarterly, etc.).
Note: Products purchased after August 1, 2016 most likely have a subscription license.
- Reset Subscription Licenses
- Reset Perpetual Licenses
When one the following error message appears, the activation may need to be restarted:
- “Renew your License”
- “Your Trial expired” or “Your Trial has ended”
- “Contact your Administrator to request permission to use this product”
Solution:
Note before beginning:
- Close all Autodesk products that are running.
- Make all files visible for Windows and macOS:
- How to turn on hidden files and folders on Windows
- How to turn on hidden files and folders in the Mac OS
Reset subscription licenses
Autodesk 2020 and later releases
Windows
To reset the product license, use the Autodesk Licensing Installer Helper tool (AdskLicensingInstHelper) and then delete the LoginState.xml file.
- Input “cmd” in Windows search, and right click command prompt to select “run Run as administrator“,
- Switch to the AdskLicensingInstHelper installation directory by the command: “cd %CommonProgramFiles(x86)%Autodesk SharedAdskLicensingCurrenthelper”. The Helper tool is located under the following location:
- Windows: %CommonProgramFiles(x86)%Autodesk SharedAdskLicensingCurrenthelper
- macOS: /Library/Application Support/Autodesk/AdskLicensing/Current/helper/
- Linux: /opt/Autodesk/AdskLicensing/<version>/helper/
- On the Command line, run the following command:
AdskLicensingInstHelper change -pk 2020_Product_key -pv 2020.0.0.F -lm “”
- Then when you restart the product, you will be prompted with the Let’s Get Started window.
- (Windows) Stop the AdSSO service from running:
- From the Windows Task Manager, select Details > AdSSO.exe.
- Click End Task.
- Delete the LoginState.xml file in the following directory:
- Windows: C:Users<user>AppDatalocalAutodeskWeb ServicesLoginState.xml
- maOS: /Users/<username>/Library/Application Support/Autodesk/Web Services/LoginState.xml
macOS
Follow the steps from this video tutorial to reset the license on macOS (versions 2020 and later).
https://www.youtube.com/watch?v=KTXqETP0x-Y
- Open Terminal (Go > Utilities > Terminal).
- Type this command followed by ENTER:
cd /Library/Application Support/Autodesk/AdskLicensing/Current/helper/
- Type one of the following commands depending on your software, followed by ENTER:
./AdskLicensingInstHelper change -pk 777M1 -pv 2021.0.0.F -lm ""
./AdskLicensingInstHelper change -pk 827M1 -pv 2021.0.0.F -lm “” See
Product Key Look Up.
- Run the software.
- You will be prompted with the Let’s Get Started screen where you can select the correct license authentication method.
Autodesk 2019 and earlier product release
Windows
To reset subscription licenses for Windows, do the following:
- Navigate to the following locations and delete the specified folders:
- C:Users<username>AppDataRoamingAutodeskADUT and delete the ADUT folder.
- C:ProgramDataFLEXnet and delete all files that start with adskflex.
Transport Layer Security (TLS): Updates Required to Maintain Software Access resource, do not delete following files.
- C:ProgramDataAutodeskCLMLGS and delete the folder specific to the product <ProductKey_Version> if it exists.
- For example, 001K1_2019.0.0.F for AutoCAD 2019.
- C:Users<username>AppDataLocalAutodeskWeb Services and delete the file LoginState.xml file if it exists.
- To reset activation, open the Autodesk product.
- Video of all the proceeding steps (only for Windows).
macOS
Reset subscription licenses for macOS:
- Stop the Time Machine application.
- Go to these locations and delete the following:
- Home, <username>/Library/Application Support/Autodesk/ADUT and delete the ADUT folder.
- Root, and delete the files that start with adsk.
- Note: Do not remove non-Autodesk files as the folder may contain licenses for other companies.
- Example: Macintosh HD)/Library/Preferences/FLEXnet Publisher
- Home, <username>/Library/Application Support/Autodesk/Web Services delete LoginState.xml file (if it exists).
- Go to /Library/Application Support/Autodesk/CLM/LGS and delete the folder specific to the product <ProductKey_Version> (if it exists).
- For example, 001K1_2019.0.0.F for AutoCAD 2019.
- Note: To get to the Home folder, select Home from the Go menu in the Finder. To get to the Root folder, select Computer.
- To reset activation, open the Autodesk product.
Reset perpetual licenses for Windows and macOS
Note: Resetting perpetual standalone license will reset all your Autodesk standalone licenses. If you have an older version of Autodesk standalone licensed software that is not listed in Transport Layer Security (TLS): Updates Required to Maintain Software Access article be aware that you will not be able to re-license that software and that software will stop working.
Windows
Depending on the version of Windows, go to the following folders and remove all files that start with adskflex:
-
Windows XP: C:Documents and SettingsAll UsersApplication DataFLEXnet
-
Windows 7, 8, and 10: C:ProgramDataFLEXnet
The activation information for all installed Autodesk products is now reset.
macOS
- Stop the Time Machine application.
- Go to Root, and delete the files that start with adsk.
- Example: Macintosh HD/Library/Preferences/FLEXnet Publisher.
- To get to the Home folder, select Home from the Go menu in the Finder.
- To get to the Root folder, select Computer.
- Example: Macintosh HD/Library/Preferences/FLEXnet Publisher.
- To reset activation, open the Autodesk product.
See Also:
- How to change or reset a license for Autodesk software
- Transport Layer Security (TLS): Updates Required to Maintain Software Access
Products:
All Desktop Products;
Versions:
any_version;
Source: Autodesk
